FAQs

General

How long does it take to receive an order?

Orders submitted before 6pm Monday to Friday will usually be shipped the following day.

What are the cut off times for next day delivery?

Orders submitted before 6pm Monday to Friday will usually be shipped the following day.

Do you deliver interstate?

Yes, we do. The macarons are packaged securely in a styrofoam box with ice packs and sent via a reliable overnight courier.

Do you do catering orders?

Yes, we can cater to any event. All you have to do is let us know if there are any dietary or packaging requirements. Please send us an email at orders@makmak.com.au with any ideas you may have and we can do up a quote for you.

Do you do corporate orders?

Yes, we can cater to corporate jobs of all sizes. We have multiple packaging and branding options available. Please send us an email at orders@makmak.com.au with any ideas you may have and we can do up a quote for you.

How do I contact you if I have an order issue?

Please give us a ring (0450977470) or send us an email at orders@makmak.com.au or via the contact us form on the website.

What is the number for delivery contact?

Please contact us at 0450977470 for any delivery related questions.

Can I return items?

Should you need to cancel your order, please allow at minimum 24 hours prior to the delivery or pick up date. This is only possible for our regular items. If your item is custom made, we will not be able to offer a refund.

With cancellations, we will provide you with a full store credit. We do not offer cash refunds.

If you are unsatisfied with your order once it has been received and would like to seek a refund, we require that you contact us within 24 hours via email at orders@makmak.com.au. We will need you to provide us with details of why you are unsatisfied with the order and also attach any images of the order if possible. Once received, we will get back to you within 24-48 hours regarding the outcome based on our assessment of the information provided.

If the claim is eligible for a refund, it will be issued as full store credit as we do not offer cash refunds.

Macarons

How long do macarons keep at room temperature?

We always recommend to keep the macarons refrigerated; however if you are to leave it out for an event, it is fine to stay out for the entire day as long as it is away from direct sunlight. It’s not that the macarons will spoil but rather the filling will melt from the heat.

How long do macarons store in the fridge?

Our macarons can be kept for 7 days in the fridge.

What are good drink accompaniments for macarons?

Tea, Coffee or Champagne!

Can I freeze macarons?

Yes, if it is stored in an airtight container. When defrosting, place the airtight container in the fridge overnight before opening to prevent any moisture from settling on the macarons and damaging it.

Are the macarons gluten-free?

The macarons that are labelled GF are gluten free and V are vegan.

Are the macarons vegetarian?

All macarons contain egg whites and dairy products except for the vegan macarons.

Cakes

How long do the cakes keep at room temperature?

We always recommend to keep the cakes refrigerated; however if you are to leave it out for an event, it is fine to stay out for the entire day as long as it is away from direct sunlight.

How long do the cakes store in the fridge?

Our cakes can be kept for 7 days in the fridge.

How many servings can I get from the cakes?

Our standard 5” cakes serve 8 regular slices or 12 small slices.

Are the cakes gluten-free?

No.

Are the cakes vegetarian?

All the cakes contain egg and dairy products.

Do you make cakes for birthdays, weddings and events?

Yes, we have our existing range of cakes and we also take orders for custom cakes. Send us an email orders@makmak.com.au with any ideas you may have and we can do up a quote for you.

How long does it take for cakes to be delivered after payment?

Orders submitted before 6pm Monday to Friday will usually be shipped the following day.

Cookies

How long do macarons keep at room temperature?

Place the cookies in an airtight container for up to 7 days.

How long do macarons store in the fridge?

Place the cookies in an airtight container in the fridge for up to 2 weeks.

Can I freeze cookies?

Yes. Place the cookies in an airtight container in the freezer for up to 3 months.

How do I reheat cookies after being frozen?

Remove cookie packaging including any baking paper and place in the microwave for 5 seconds.

Are the cookies gluten-free?

Our regular cookies are not gluten free however the gluten free cookies are.